Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of www.heathrowlodgehotel.co.uk. Heathrow Lodge may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.

Pre-authorisation Policy

Please note that Heathrow Lodge reserves the right to pre-authorise the first night of your stay prior to your arrival.

Modifications

It is free to modify. Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees, and in advance of the arrival date in order to avoid the loss of the pre-payment.

Cancellations and Non-Arrivals

If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment. If you cancel within the late cancellation period, or do not arrive, your deposit is forfeited and the accommodation may charge for the first night.
Late cancellation period starts: 48 hours before check in time (2.00pm) on your date of arrival.

Non Refundable Bookings

Modifications: Your reservation can be modified only for additional nights or rooms. Cancellations and non-arrivals result in the loss of the full payment of your non-refundable offer. American Express can only be used for the deposit payment, the balance would need to be charge to a different card.

Check In / Check Out

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.
Check in from: 14:00 GMT - 00:00 GMT. / Check out by: 11:00 GMT.
A surcharge applies to early check in or late check out. If you have booked a room with shared bathroom, a £10 key deposit is required at the time of check in.

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.